Privacy Policy

First Bell Holiday ("we", "us", "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose and protect personal information when you visit firstbellholiday.com, call our toll-free numbers or otherwise interact with our travel agency services.

1. Information We Collect

1.1 Information You Provide Directly

• Contact details — your name, email address, telephone number and mailing address.
• Traveler details — passenger names, dates of birth, gender, passport / ID numbers and frequent flyer numbers required to ticket a flight.
• Payment information — credit or debit card details, billing address and authorization records. Payment data is processed via PCI-compliant payment processors and is not retained in plain text on our systems.
• Communications — emails, call recordings (where consented) and form submissions.

1.2 Information Collected Automatically

• IP address, device type, browser, operating system and referring URL
• Pages visited on our website and time spent on each page
• Cookies and similar technologies used for site functionality and analytics

2. How We Use Your Information

We use the information collected to:

• Quote and book travel itineraries on your behalf
• Communicate with airlines and other suppliers to issue and manage tickets
• Process payments and prevent fraudulent transactions
• Send booking confirmations, schedule-change notifications and customer service messages
• Respond to your inquiries and provide post-booking support
• Improve our website, services and customer experience
• Comply with applicable legal, regulatory and tax obligations

3. How We Share Your Information

We do not sell your personal information. We share information only as needed to deliver our services:

• Airlines and travel suppliers — to issue tickets and manage your reservation
• Global distribution systems (e.g., Amadeus) — to access fares and inventory
• Payment processors — to settle authorized charges
• Service providers — IT, hosting, fraud screening and customer support tools, under written confidentiality obligations
• Legal authorities — when required by law, subpoena or court order

4. Cookies and Analytics

Our website uses cookies to remember your preferences and gather aggregate usage statistics. You may disable cookies through your browser settings, though some site features may not work as intended without them. We may use third-party analytics providers (such as Google Analytics) to understand how visitors use our site. These providers process information on our behalf according to their own privacy notices.

5. Data Security

We employ industry-standard administrative, technical and physical safeguards to protect personal information from unauthorized access, alteration, disclosure or destruction. However, no internet transmission can be guaranteed 100% secure, and you provide personal information at your own risk.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements. Booking-related records are typically retained for a minimum of seven (7) years to meet financial and regulatory requirements.

7. Your Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of marketing communications by clicking "unsubscribe" or contacting us
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, email us at contact@firstbellholiday.com.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such data, please contact us so we can promptly delete it.

9. International Transfers

Because airlines and travel suppliers operate globally, your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that such transfers comply with applicable privacy laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised "Last updated" date.

11. Contact Us

Questions about this Privacy Policy? Contact us at:

First Bell Holiday
1070 Morris Ave, Apt 1147
Union, NJ 07083, United States
contact@firstbellholiday.com
Phone: (888) 412-2404